Welcome to the ROYAL SOFAS Online Store. This website is owned and operated by ROYAL SOFAS and provides improved access to our valued customers along with the applicable terms and conditions. By accessing and using www.royalsofas.lk, you agree to be bound by the following "terms and conditions" and the "privacy policy." Therefore, please take the time to read and understand the clauses before using the website.
Who Can Purchase from ROYAL SOFAS Online Store?
Users who possess a valid credit or debit card with the respective payment limit to the value of the item to be purchased can use this site to purchase products.
Using ROYAL SOFAS Online Store Accounts
It is the responsibility of users of this website to keep passwords and other account information related to the ROYAL SOFAS Online Store confidential. The customer is solely responsible for all the activities conducted through their ROYAL SOFAS Online Store account or password.
Communication with ROYAL SOFAS Online Store
When you visit the site and complete a transaction with www.royalsofas.lk, you are considered as communicating with ROYAL SOFAS Online Store and agreeing to all the terms and conditions specified. ROYAL SOFAS reserves the right to communicate with you via emails and telephone in response to your respective requests and transactions.
Information Gathered
All information entered by site visitors will be collected and stored securely. If some site visitors do not enter certain information, they would not be able to receive all the benefits of the site. We use this information to communicate with you and provide accurate and timely responses to your requests. ROYAL SOFAS will treat collected information with utmost confidentiality and will not disclose it to third parties.
Product Availability and Product Information
ROYAL SOFAS aims to display accurate information to its customers regarding product specifications, prices, offers, images, and availability. However, these may change without prior notice.
Prices of Products
The price for all items mentioned on ROYAL SOFAS Online Store is the final price of sale when purchasing online.
Confirmation of Payment
When your order is placed, you will receive an email with your order details, including the order confirmation number and the products you have chosen.
Delivery of Products
Products will only be delivered to locations within Sri Lanka. You will be contacted by one of our representatives within 7 working days prior to the delivery of your order. Delivery will be based on the availability of the item you have ordered and the delivery location. By purchasing a product, you confirm that the provided delivery address is accessible. Kindly note that online orders are delivered by courier, and no installation or operating assistance will be provided at the time of delivery.
Foreign Currency Transactions (Credit Cards/Debit Cards)
This facility is valid only for credit/debit cards issued outside of Sri Lanka, based on a predetermined exchange rate. Transactions will be done solely at the discretion of the respective cardholder, who will clearly select the payment method at checkout.
Refund Policy on Foreign Currency Transactions
Once the payment is made, it is considered final, and no cancellations or refunds will be allowed thereafter. However, with the consent of the management, if any refund approval is granted, it will be transferred back to the account of the original cardholder only. In such instances, the cardholder may have to bear any relevant bank charges for the transaction.